To ensure that communications are efficient, secure and properly directed, please follow the steps below when contacting the school:

Step 1: Use our central email address

admin@birchwoodhigh.org.uk

This applies to all contact, including messages for:

• Form Tutors

• Subject Teachers

• Heads of Year

• Support Staff

• General enquiries

Step 2: Include clear details in your message

• Your child’s full name and form group

• The name of the staff member you think your message is intended for

• A clear subject or brief explanation

Step 3: For confidential matters
If your message contains sensitive or confidential information, please include:

“Confidential Information Included – FAO [Staff Member’s Name]”
This ensures the message is handled with appropriate care.

Why we use this system:

• All emails are monitored by trained Reception staff during school hours

• Messages are quickly forwarded to the correct staff member

• The system is secure and helps us manage and respond to high volumes of communication effectively

• It ensures consistency and protects staff from direct, unmanaged, and unprofessional contact

Thank you for supporting this communication approach, which helps us maintain a high standard of service and staff wellbeing.